FAQs
Frequently Asked Questions
- How is YumScoop Different from other suppliers?
| Yumscoop is different form other suppliers in below aspects: 1. We source directly from certified and renowed food producers maintaining hygenie and quality 2. We ship teh delivery faster and fresher. 3. We are tech-driven, automating the processes in providing support to our customers 4. We have 24x7 customer service, reacts quickly and resolve issues |
- How do subscriptions model work?
Yumscoop's subscription model is very simple. By selecting subscription option, a customisation to your re-orders is made and delivers at regular intervals of your choice of snacks .
- What types of snack bundles are available?
Yum Scoop offers Hot snacks (Indian spice touch), Sweets (Tasty), Healthy (Nourishing), Mix & Match (Hot, Sweet and Combined)
- From where the snacks are delivered?
We work with Indian food makers who are passionate and well known for their food. All our snacks are delivered from India.
- What is the Average Delivery Time?
Yum Scoop’s average delivery time of bundles is 3-5 Business Days, from the dispatched day. This exclude customs clearance. Also, the delivery services are off during Saturday, Sunday and other national holidays. delayed a bit due to covid-19 crises.
- How to contact support?
We are 24x7 support. You can send us your enquiry at support@yumscoop.com or WhatsApp at +91 9885522077. All your questions will be answered in 24hrs on working days.
- Can I order the snacks bundles to US / UK / Other Countries?
Currently we are serving US only.
- What if, the items are damaged in transit?
We will refund or replace as per the damage occurred
- If I cancel the order, will I get the refund?
Yes, we will process the order cancellation if you cancel it within 2hrs after the payment is made. Your refund will be credited within 30 days to the source of payment made.
- What is the Acknowledgment on Order placement?
An order receipt will be shared to your registered email address for your items.
- Looking for some other snacks or products outside our cart and want delivered?
Yes, we do. Please email us the details to “support@yumscoop.com” along with your contact information.
FOR ANY OTHER QUESTIONS PLEASE EMAIL US AT “support@yumscoop.com”